This Course is approved by HRCI and SHRM Recertification Provider.
Overview: Writing Effective Email starts from the premise that email is writing, requiring attention to the standards of language, especially in the workplace. This webinar focuses on the greatest challenges facing employees who sift through hundreds of emails daily and offers concrete suggestions for creating emails and responding to them efficiently and accurately. From there it moves to practical remedies of purposeless, incomplete, unorganized, and insensitive messages-to ensure that emails are reader-focused, deferential, thorough, and easily scanned. It closes with guidelines for managing the email system and for checking critical emails when high-quality communication matters most. Areas Covered in the Session:
Defining the major email writing mistakes Writing purposeful, read-focused emails Employing a comprehensive checklist for quality controlling your most important emails Using a standard, recognizable structure to assure reading ease Checking emails for a respectful tone without losing the central points Collecting tips for attaching, copying, forwarding, and receipting
Master the unique challenges of email Compose purposeful, reader-focused emails Employ strategies for creating a courteous tone Manage your email system effectively and efficiently
Who Will Benefit:
Managers Human Resources Professionals Technical Staff Pharmaceutical Representatives Executive Consultants Administrative Professionals Development Specialists Vice President Executive Director
Instructor: Philip Vassallo, Ed.D. has developed, delivered, and supervised communication training programs for a wide range of managerial, administrative, and technical professionals in corporate, government, and academic environments. He has also taught writing and presentation skills on the graduate and undergraduate university levels, most recently for the Beijing International MBA program at Peking University. He has served as an essay and speech evaluator for the Educational Testing Service on standardized tests such as the Graduate Record Examination, College Level Examination Placement, Graduate Management Admissions Test, and the Test of Spoken English. He also has provided writing coaching and assessment services for numerous corporate employees. Dr. Vassallo is the author of the books How to Write Fast Under Pressure, on writing efficiently; The Art of On-the-Job Writing, on work-related writing; The Art of E-Mail Writing, on business email;
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