Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you?
Wayfair (NYSE: W) is one of the world's largest online destinations for the home. We are seeking self-driven Inbound Sales consultants to join our team. If you share our love for the customers we serve, the products we sell and the work we do, then this is the place for you to build a rewarding career.
What will you be doing?
• Listen to our customers and use your expertise, creativity, and passion to explore our product offerings and assist with customer’s purchase decisions— and remind them that behind our great products are amazing people
• Meet key sales performance indicators, including close rate and net sales revenue
• Project a professional company image through phone and email interactions
• Look for areas of improvement and communicate trends in customer calls to leadership as appropriate
• Simultaneously navigate multiple software applications and technologies
What are we looking for?
• Bachelor’s Degree or equivalent experience
• Quickly build an initial rapport with customers on the phone
• Able to solve problems by thinking analytically and creatively while working in a fast paced environment
• Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer
We have found you are most likely to be successful in this role if:
• You can promote products and influence customers without authority
• You have a strong desire to be part of a team achieving personal and company financial goals
• You have a competitive spirit, a positive outlook and flexibility
Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes:
• Wayfair.com, an online destination for all things home
• Joss & Main, where beautiful furniture and finds meet irresistible savings
• AllModern, a go-to online source for modern design
• DwellStudio, a design house for fashion-forward modern furnishings
• Birch Lane, a collection of classic furnishings and timeless home décor
Wayfair generated $2.25 billion in annual sales in 2015 and $786.9 million in net revenues for second quarter 2016. Wayfair employed 5,398 people as of June 30, 2016 and is headquartered in Boston, Massachusetts with operations throughout North America and Europe. The company has previously been named one of America’s Most Promising Companies by Forbes Magazine and selected by the Boston Business Journal and Glassdoor.com as a Top Company to Work For and Top Company for Well Balanced Life.