Provides low-level security while patrolling. Due to conditions of darkness, must be more alert for hazards and security threats. Provides information to employees, students, and visitors regarding campus parking regulations and directions. May be required to provide more detailed information and directions due to limited availability of other customer resources during these duty hours. Keeps records and makes detailed reports. Performs such tactile activities as key punch, grasping, holding, lifting, reaching, crouching, standing for extended periods of time, walking, and repetitive tasks. Assists senior Parking Services staff with towing of vehicles. Assists with uniform and equipment inventory; maintains parking services offices, work areas, and vehicles in a neat and orderly manner. Required to participate in field training program to upgrade skills and will be expected to perform senior officer duties as part of training status.
Enforces parking regulations by giving warnings and issuing parking citations including checking for overtime or illegal/restricted parking. Applies and removes immobility devices. Moves and sets up barrels, barricades and other traffic control equipment. Exposure to vehicle movement hazards if proper safety procedures are not followed. Performs traffic control and direction duties. May perform medium physical work. Due to less managerial oversight during non-business hours, may be required to make decision and apply discretion on enforcement issues more frequently than similar positions during business hours. Due to differing nature of customer interactions at night, may be required to use more customer relations skills to de-escalate contacts with customers.
May perform duties in dispatch office handling routine and emergency calls, disseminate information to the appropriate parties, provide license plate and parking permit information, coordinate activities with other agencies and/or emergency services and may direct the actions of other parking service officers. May perform duties in Special Controlled Access Network station. May be required to monitor larger areas from SCAN station due to fewer stations being staffed.
Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers by actively supporting diversity; maintaining 100% “on time” compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies. Persons in this position will be required to drive state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.
High school graduation or any equivalent combination of training and experience. Two years full-time work experience.
Customer relations skills, ability to work non-business hours shifts starting at or after 2:00 p.m. and ending between 10:00 p.m. and 2:00 a.m. Ability to work with reduced levels of managerial oversight and perform supervisory tasks as necessary. Ability to multi-task and work cooperatively with others.
Ability to comprehend technical aspects of electronic data terminals and ticket writers, telephone systems, video monitors and computer systems. Ability to work periodic rotating shifts.
Valid driver’s license. Must be able to obtain State of Texas class “C” vehicle operator’s license within 30 days of employment.
Frequently required to work special events and other activities requiring overtime and long hours. May be required to work some days, holidays and weekends.