College Station TAMU
IT Professional II
Texas A&M University
Proposed Minimum Salary
College Station, Texas
The IT Professional II, under general direction, performs advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields. Responsible to help coordinate and maintain the daily performance of software applications. Routinely provides technical product and service support. Routinely provides technical details to outside support for applications not supported by the organization. Completes reports and summaries for management and/or users including, project status reports, problem reports, and progress summaries.
Required Education and Experience:
Bachelor’s degree or equivalent combination of education and experience.
Three years of related IT experience to include enterprise level application and systems support.
Required Licenses and Certifications:
Valid driver’s license. Must be able to obtain State of Texas class “C” vehicle operator’s license within 30 days of employment.
Required Special Knowledge, Skills, and Abilities:
Ability to multitask and work cooperatively with others.
Excellent written communication, analytical, interpersonal, and organizational skills. Knowledge of word processing and spreadsheet applications.
Other Requirements or Other Factors:
Uses TCP/IP, SQL, Relational Database, and Networking hardware.
Uses core business applications related to Employee Time, Leave and Scheduling, as well as Parking Permit management, inventory control, Special Event Scheduling and Citation management, and related hardware.
Preferred Education and Experience:
One year of SQL database scripting and one year working in Crystal Reports.
Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers. Serves as a resource for internal and external customers. Resolves hardware and software problems with internal support staff. Repairs hardware problems.
Assists with production control, disaster recovery, networking, computer operations, or other operating systems.
Makes recommendations based on the evaluation of software products and programming languages for their applicability to the database system and/or project. Tests database management systems and related systems. Provides technical research for the planning, organizing, and controlling of activities related to database systems. Ensures the resolution of performance problems and recovers from system outages.
Creates and evaluates test plans. Identifies personnel and computing equipment requirements. Makes recommendations based on the evaluation of software products and programming languages for their applicability to the system and/or project. Provides technical guidance and/or training to application users to ensure the success of an application. Reviews and analyzes software project objectives to facilitate a successful project. Ensures consistency with design documentation. Participates in the development of system and programming standards. Uses best practices for the design, coding, testing, review, and documentation of programs, program modifications, or applications. Identifies specifications based on input from customers to meet goals and expectations. Prepares specifications for purchases of hardware and software upgrades. Works as a team member with other IT staff and cross trains in other systems within the unit.
Produces reports and summaries for management and/or users including status reports, problem reports, progress summaries, and system utilization reports.
Provides technical guidance for the customer problem tracking process. Provides technical oversight and training to be provided to customers on the advanced use of widely used applications and/or various specialized software applications. Develops print and web-based technical support information for customer use. Provides technical oversight and guidance for the installation/maintenance of software on various operating systems. Installs, configures, and maintains both critical and non-critical software and hardware. Provides technical oversight of consulting and training provided to customers on off the shelf applications. Monitors customer service and ensures all service standards are being met.
Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers by actively supporting diversity; maintaining 100% on time compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practice, and policies. Persons in this position will be required to drive state a vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.
Serves as a representative at technical conferences and inter-agency meetings. Participates in the development of systems software.
Performs other duties as assigned.