New Year, New Problems

By: Alex Villarreal Email
By: Alex Villarreal Email

Festive celebrations rang in the new year, but some unwelcome issues have come along with the arrival of 2011.

Liz Pilger, AT&T customer, said, "The alarms not going off has been an issue and making sure I got to work today, I had to set multiple alarms to make sure it was working."

Liz isn't the only one venting about a software glitch with the iPhone's non-recurring alarms.

"I almost missed brunch with my family on New Year's Day," said Pilger.

These are just some of the frustrated tweets people are posting, despite Apple CEO Steve Jobs sending a tweet to replace the malfunctioning alarm.

Patrick Francis said, "Went out for New Year's Eve, and actually had a good time, but we went to close out our tab..."

That's when Citibank credit and debit card users, like Patrick, were declined.

"Our card didn't go through and I even tried my wife's card, it didn't go through," said Francis.

"It was just really weird, we didn't know what was going on," added Pilger.

Pilger said, "I tried my credit card first and then tried the debit card and neither one went through, so then my boyfriend's card didn't go through as well."

Citibank released this statement about the odd problem:

Shannon Bell, with Citibank said,
"We experienced some minor issues with our daily overnight processing which...may have impacted customers attempting to transact in the early morning hours...We are working...to resolve any issues and apologize for the inconvenience."

"Is it working now?...works just fine," answered Francis.

Pilger said, "Hopefully, it will all get fixed for next year."

ADT home security subscribers also experienced some snafu's in the area.

The company will not confirm how many people were affected, but News 3 has received reports of house alarms going off in the middle of the night starting New Year's Eve.

An ADT rep says the problem, called a cellular communication failure, only pertains to those with wireless connections, not land line connected home security service.

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Below is the complete statement issued by Citibank:

"We experienced some minor issues with our daily overnight processing which were quickly resolved but may have impacted customers attempting to transact in the early morning hours. We are working closely with our customers to resolve any issues and apologize for the inconvenience."

Shannon Bell
Director, Corporate Communications
Citigroup


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