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Waiting in Line to Return Holiday Gifts

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While some shoppers were searching for the perfect bargain, there were plenty in line to make returns.

People were waiting in line to exchange the Christmas gifts they weren't satisfied with. Reisha Hill was returning a Christmas present for her son at Wal-Mart. Next in line, Ronny Jones was exchanging some CDs that were not the right fit.

"When you see the line it’s kind of frustrating, but once you're here you just wait," Hill says about the long lines.

Extra sales associates were on hand at the Wal-Mart customer service desk to help make the lines run a bit faster. When making your returns, it’s advised to come as early as possible. Most of the heavy lines are expected in the afternoon and evenings.

"The trend over the past couple years is folks are waiting a little longer to do their returns," says Ben Whaley, Co-Manager of Wal-Mart.

This is expected to be the busiest week of holiday returns. To help alleviate congestion at the counter, when you bring back your items, make sure you have your receipt with you. Wal-Mart says they will do their best to exchange or get you a refund.

"If they don't have a receipt, we'll refund to a gift card, then they can go out to the store and buy whatever they want with it," says Whaley.

Timing is everything when it comes to returns. It may take hours, or you may be lucky like Virginia Taylor who didn't have to wait too long.

"I came in about seven minutes ago and it didn't take very long at all," says Taylor.

So if you're returning those unwanted Christmas gifts, be prepared to stand in line.