2-1-1 Texas, the Information and Referral (I&R) service of the United Way of the Brazos Valley, has received national reaccreditation. The approval for the Brazos Valley program was reached after a lengthy application process and the July 28, 2009 site visit. “The accreditation indicates that 2-1-1 Texas/United Way of the Brazos Valley adheres to the highest of standards of professionalism and delivery of I&R services,” said Kay Parker, Vice-President Community Impact, United Way of the Brazos Valley. The 2-1-1 Center was originally accredited in 2003; the accreditation lasts for five years.
2-1-1 is the national abbreviated dialing code that connects people to health and human services, and governmental and educational information. 2-1-1 is part of a state-wide network and national initiative providing a quick, easy-to-remember telephone number that citizens can dial and receive referrals to agencies regarding community resources.
2-1-1 Texas/United Way of the Brazos Valley serves the seven-county Brazos Valley region, serving Brazos, Burleson, Grimes, Leon, Madison, Robertson and Washington Counties. Housing more than 2,600 health and human resources in the Brazos Valley Regional database, trained I&R Specialists are able to provide information 24-hours a day to community members in over 90 languages, including the hearing impaired.
In 2008, 2-1-1 Texas/United Way of the Brazos Valley responded to over 31,000 calls. Thus far in 2009, the 2-1-1 Center seen a 65% increase in call volume.
Additionally, 2-1-1 Texas provides an important role in Governor Rick Perry’s Homeland Security and Emergency Management Plans. In a disaster such as a hurricane or other severe weather, fires, floods or other natural disasters, 2-1-1 Texas will provide information to callers concerning evacuation orders and routes, shelters, points of distribution, re-entry, and disaster clean-up services.
2-1-1 Texas is available to all residents of the Brazos Valley and 100% of Texas citizens. 2-1-1 is active in 46 states and is available to over 240 million Americans.
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or email@example.com.