Position posted by Messina Hof Winery & Resort. Updated: Apr 25, 2014

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Job Description

FLSA Status: Non-Exempt

Job Status: Part Time

Work Schedule: Varies

Reports To: Retail Manager/MOD

Amount of Travel Required: n/a

Responsible for the increase in retail sales of Messina Hof wines at the winery, the care of the physical center, and the hospitality of the guests. This person is the host for our guests. The purpose of the Messina Hof guest center is to welcome visitors of Messina Hof as family guests in to the Messina Hof “living room” and to embrace them as personal friends of our Messina Hof family.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)
• E-Commerce Sales
o Sale of Messina Hof products on online store
o Targeting and soliciting websites to promote E-Commerce sales
o Submit promotion and marketing suggestions for online store
o Network with Marketing department to maximize wine sales online
o Processing and fulfillment of E-Commerce orders
o Coordinating with shipping companies for any claims of loss/damages
o Updating products/information/pictures on the online store
o General maintenance of the online store
• Wine Club
o Process and fulfillment of monthly and quarterly Wine Club shipments
o Track membership in Wine Clubs and target potential club customers for sales calls and e-mails
o Develop and execute marketing programs to grow the Wine Club
• Inventory Control
o Maintain 0 shrinkage
o Account for all movement
• Care of the Retail Area
o Making sure each guest is maximally comfortable
o Maintaining the merchandising of the Messina Hof products
o Making sure the guest center is clean and neat, displays polished, and merchandise dusted daily
o Making sure restrooms and food preparation areas are sanitized and stocked each morning
o Maintaining full stock of deli food items, wines and food items, gift items
o Maintenance of food areas in accordance with health department codes
o Maintenance of deck area as a clean inviting environment
• Sales
o Leading tours of facility
o Retail sales and tastings
o Education of Messina Hof guests on wine as food and wine/food combinations
o Promote tours, tastings, parties, and repeat sales at the winery
o Gift preparation
o Opening and closing procedures
o Increase market share of retail room
• Other duties as required

Competency Statement(s)
• Experience in a retail closely related field
• Experience in customer service
• Experience with E-Commerce or website maintenance
• Ability to use a personal computer and have working knowledge of computer programs including, but not limited to, Microsoft Word and Excel

The physical demands described her are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 30 pounds. The employee is frequently required to stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The work may be performed either inside or outside.
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