AT&T, Government Reach Deal on Data Plan Complaints

By: Associated Press Email
By: Associated Press Email

NEW YORK (AP) - AT&T is agreeing to pay the federal government $700,000 and offer refunds to customers for mistakenly forcing some smartphone users into monthly data plans.

In late 2009, AT&T began to require new smartphone customers to subscribe to monthly data plans. Existing subscribers with pay-per-use plans or no plan at all had to get a monthly plan when they upgraded to a new smartphone.

The requirement wasn't supposed to apply when subscribers replaced a lost or broken phone through an insurance program or warranty, or if they moved to a different AT&T service area. But a computer error moved those customers into monthly plans anyway.

AT&T Inc. now must offer to restore the older plans and give refunds, which the Federal Communications Commission says could be up to $30 a month.


KBTX-TV Channel 3 4141 E. 29th Street Bryan, TX 77802 Phone: (979) 846-7777 Fax: (979) 846-1490 News Fax: (979) 846-188
Copyright © 2002-2015 - Designed by Gray Digital Media - Powered by Clickability 177647211 - kbtx.com/a?a=177647211
Gray Television, Inc.