It's a move-in nightmare for one Bryan man, when his new digs turns out to be a dump.
"She said it was ready, and it's not ready," Kevin Ford said. "She broke the lease, her end of the bargain."
Moving day turned into one big headache after another for Kevin Ford and John Wright.
"It's not what I signed up for," Bryan Resident John Wright said. "It was dirty, not clean at all, it wasn't walked through, inspected or anything."
John says when he walked into this two bedroom apartment he found..."food in the refrigerator, inside the cabinets, and then the stove was black and gross."
"The rust that's still in there(dishwasher) there were dishes still in there, and dry food still in there," Ford said.
John and Kevin took their problems to management. Although Kevin says they agreed to send someone out to clean it up, he says management didn't think the mess was that bad.
"They said they would still move in here after all that," Ford said.
First thing Friday morning, the paint and scrub brushes are out, but the problem is far from resolved.
"All three of you said you would move in here tomorrow," Ford said to management inspecting the apartment. 'I stand by the comment,' one of the managers states back.
"I guarantee you, you wouldn't have cooked your kids a meal on this stove," Ford said.
John says this just isn't the apartment he thought he was signing up for.
"The model has new stuff, a digital stove. It's clean, that's all I was shown so that's what I thought I was getting," Wright said.
"This was the part that was really nasty," Ford says as he points to the stove. "They changed out the vent hood. It was horrible."
The old rusted stove is carried away, and a new one brought in its place.
But even after some cleaning Kevin and John still find food particles in the dishwasher, and the refrigerator still a mess.
"What do you want from us? What do you want," an apartment manager asks Wright.
"He does not want to live in a place where there's filth, literally filth," Ford said. "You guys said it was move-in ready."
"I don't want to live here, I just want to get my money back," Wright said.
At last word, the apartment manager was seeking approval from upper-management for a refund to be allowed.
Since News 3 gets dozens of complaints like this every year, we have ommited the name of the College Station Apartment Complex and it's parent company. However, since these complaints are common we have included information and resources below to help keep you out of aa renter's nighrmare like the one you read above.
The Texas Apartment Association says in instances such as these some sort of compromise either needs to be met by management and the tenant, or the tenant can ultimately take their case to be resolved by a Justice of the Peace.
Officials with the T.A.A also say the renter can and probably should request the name, and address of the corporate owner of the company to also send a written letter of their complaint to.
The T.A.A advises people looking to rent a place to make sure in the contract move-in procedures, and the cleanliness of the apartment upon move-in are clearly stated. Before signing on the dotted line, request to see the specific unit you will be renting. If for some reason it's unavailable, ask for a special provision in your contract that would allow you do a walk-through to inspect the apartment prior to moving in.