Failed Dealership Responds to Customers' Complaints

By: Joe Brown Email
By: Joe Brown Email

There was a time when the Lawrence Marshall dealership in Hempstead moved more cars and trucks than just about anybody else in Texas. These days, nothing is moving on the lot, the offices are empty and the "Clobber Line" is silent.

But General Manager Ted Teague says until every customer complaint is answered, his job isn't done. "We're doing the absolute best we can on calling people back and letting them know we are here and we are going to take care as far as making them whole," said Teague.

But Teague is the first to admit, that's not going to be easy. "We're just handcuffed. I mean it's real hard to take care of the obligations that we have. And the thing is, we got the obligations and Mr. Childress is working hard behind the scenes trying to raise the funds that we need."

Right now the dealership is trying to untie the legal knots that are holding up transactions that have already taken place. "We've had a lot of battles trying to get the cars registered and the liens perfected," he said. "We finally started making headway on that yesterday."

That should bring a little relief to Stanley Tisdale and Kristen Hardesty, two customers who shared their stories with News 3 last week and are still waiting for the dealership to make good on its deals.

Teague agreed to watch their stories on DVD with us, even though he already knows them by heart. While they played, he commented,"It's bad. I mean this is bad. There's no two ways about it. This is a bad situation that we have to work through."

As Teague watched, you could sense his frustration. Not because of what the customers were saying about their problems, but because he knows there's little he can do to fix them. "God bless those people. I mean that's just, it's ugly. I mean there's just no two ways about it, it's ugly. But you know what? We're going to find a way, we're going to find a way to try to make everybody whole. I mean that's just all you can do."

KBTX-TV Channel 3 4141 E. 29th Street Bryan, TX 77802 Phone: (979) 846-7777 Fax: (979) 846-1490 News Fax: (979) 846-1888
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