Bias in the Beauty Shop?

By: Kristen Ross Email
By: Kristen Ross Email

A local woman is looking for answers after she says her mother was denied service at a local salon, based on her age and disability.

It's a story that's been circulating via email, and raising concerns about the rights of people with disabilities.

"All she wanted to do was get pampered, feel better about herself," Renee Taylor said.

Renee Taylor says when she dropped her mother off at a Bryan salon everything started off of right.

"I told the lady I was speaking with that my mother was handicapped, and if that was a problem and she said no," Taylor said.

Renee then left her mother with the stylist, and went back to work for a couple hours. When she called to check on her mother a short time later she was near tears.

"She said they had colored her hair, and told her they weren't going to finish and wheeled her out into the middle of the salon and left her there," Taylor said.

Confused, Taylor says she returned to the salon to find out why the stylist hadn't finished.

"He just said he didn't work on old people, and he didn't work on people in wheelchairs," Taylor said.

"I didn't tell her that at all," First Impression Salon Owner Isaac Salazar said.

Isaac Salazar says he styles hair for people of all ages and doesn't discriminate.

"What made me not finish the service, basically was because she was in need of special needs, somebody to actually help her in and out of a chair, and we're not certified to do that," Salazar said.

Taylor says she was then showed a sign at the front of the salon...

"We have the right to refuse service to anyone, and he just yelled out the words 'anyone' and told me we were done and walked off," Taylor said.

"That was in order to get her out of the way because I had other obligations I had to get to," Salazar said.

Taylor says when she got home she sent out an email to a couple friends about what had happened
An email that has been passed along among friends, and even circulated from here to Dallas.

"I really didn't mean any harm, other than that I'm really looking for an apology," Taylor said.

It's a lasting impression both sides of the aisle won't soon forget.

Taylor says this was not her mother's first visit to the salon. She says both she and her mom have had their hair done there with other stylists without any problems.

The owner of the salon, Isaac Salazar, told News 3 for his clients that are special needs, he needs someone to stay with them, to help them get in and out of the chairs.

Taylor has filed complaints with the Better Business Bureau and the Texas Department of Licensing and Regulation.

So far, Salazar says the circulating emails have not affected business.

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