Changes at BTU that Can Affect You

By: Alex Villarreal Email
By: Alex Villarreal Email

If you are a Bryan Texas Utilities customer, you've probably experienced those painfully long lines inside the BTU building.

Kiosks are now available in the lobby as well as around town, to hopefully, make paying your energy bill faster and more convenient.

This is just one of several changes on the horizon for people living in Bryan.

The next time you visit Bryan Texas Utilities, you'll see some new additions to the lobby.

One BTU customer said, "I think everybody ought to go to these machines."

Arcenio Rodriguez, a BTU customer, said, "They're fairly easy to use, just got to get use to the new concept instead of just going up to the counter and letting them do everything for ya."

Arcenio Rodriguez is one of several BTU customers who are big fans of the ATM-like machines you can now use to pay your energy bill.

If you're bilingual, the kiosks are too.

Not everyone is a fan though, like 15 year customer, Vince Tolbert.

Tolbert said, "You got all these machines and computers just taking over. People are going to be out of jobs and stuff like that. Leave it the way it is."

If you want to start using the kiosks, you're going to need one of these; a keycard. But, they won't be sent out in the mail, you're going to have to come in to BTU to get one of your own.

"Last year, water and electricity had write offs of bad debts of over $400,000 and that money is paid by customers who pay their bills," said BTU general manager, Dan Wilkerson.

Wilkerson says they also want to reduce the wait time between a missed payment and disconnecting service from 29 days to 20.

"I want to be responsible for my bill and my bill only. I don't want to be responsible for...people that's paying their bills, but not paying them on time," Tolbert said.

Other proposed changes include a pre-paid plan that gives customers a 2% discount for paying early and increasing electric deposit amounts based on usage.

Eventually, you'll be able to pay traffic tickets at the kiosks too.

BTU reps say other Texas utility companies only allow customers 10 days to be delinquent on a bill before disconnecting service.

There are two kiosks inside the BTU lobby, another is located at the HEB off Highway 21 and one more is coming to the Briarcrest Walmart in about a month.

KBTX-TV Channel 3 4141 E. 29th Street Bryan, TX 77802 Phone: (979) 846-7777 Fax: (979) 846-1490 News Fax: (979) 846-1888
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