HOUSTON (AP) - Texas Attorney General Greg Abbott filed suit in
Houston today against the Conn's appliance chain.
The state accuses the Beaumont-based chain of failing to honor
product warranties, misleading customers about products, false
advertising and other deceptive sales practices.
In a statement, Abbott says Conn's used "high-pressure sales
tactics to deceive customers about their extended service
warranties." Court documents state that Conn's sales personnel
told warranty purchasers that replacements would be "new, unused"
products. The documents state that, in reality, the warranty
contract calls for replacement with "refurbished" or "rebuilt"
The state is seeking civil penalties and a court order to stop
Conn's allegedly illegal conduct. A message left with a Conn's
spokesman was not returned.