Soldiers returning home from Afghanistan have tough questions for Delta Airlines. They want to know why they had to pay almost $3,000 in baggage fees on their way back to the states.
"Not happy, not happy at all," said one soldier on a video posted to YouTube. "We had a little issue with the bags this morning."
An un-named unit of nearly thirty Army soldiers said they had to pay $200 each to get their luggage home.
"We found out that we had too many bags," continued another soldier. "We had four bags but Delta Airlines allows only three bags and anything over three bags you have to pay for. Even though there's a contract between the U.S. Government and Delta Airlines."
The soldiers, who flew in coach, said their orders allowed them to bring four bags on board for free.
So CBS Atlanta took the tough questions to Delta.
"Delta offers active duty U.S. Military personnel traveling on orders up to four complimentary checked bags in First/Business class, and three complimentary checked bags in coach," said a Delta spokesperson.
A military spokeswoman told CBS Atlanta News that any extra bag fees charged by an airline will be reimbursed by the government, depending on their orders.
To comment, the following rules must be followed:
Comments may be monitored for inappropriate content, but the station is under no legal obligation to do so.
If you believe a comment violates the above rules, please use the Flagging Tool to alert a Moderator.
Flagging does not guarantee removal.
Multiple violations may result in account suspension.
Decisions to suspend or unsuspend accounts are made by Station Moderators.
Questions may be sent to email@example.com. Please provide detailed information.
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or firstname.lastname@example.org.