Wellborn SUD customers receive high water bills, question accuracy

Some customers tell KBTX they believe bills are higher than they should be.
Published: Sep. 20, 2021 at 4:30 PM CDT|Updated: Sep. 20, 2021 at 5:47 PM CDT
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WELLBORN, Texas (KBTX) - Customers of the Wellborn Special Utility District reached out to KBTX with concerns over high water bills. Residents from several neighborhoods, including Saddle Creek and Bentwood, say their water bills are much higher than previous billing cycles.

A Saddle Creek resident had a $558.70 bill and had a statement for 86,600 gallons of water. Previous bills had been under $100. That customer, John Tabler told us it’s impossible for him and his family to have used that much water at their house. He hopes Wellborn SUD will resolve the billing issue that he believes is a mistake. While they do have a pool and a healthy lawn, their latest water bill doesn’t add up.

“Nearly $600 bill when our average is $70 and there’s just no way we used the quantity of water that they claimed that we used. So I first thought maybe it was an adjustment, but on Facebook and the neighborhood pages locally, there’s a lot of people seeing this,” Tabler said.

Wellborn SUD says they will follow up with customers who have concerns. Wellborn SUD General Manager Stephen Cast wasn’t available for an in-person interview but said they believe bills are correct and people may be using more water due to recent weather conditions. September has been the third driest on record for the local area, with only 0.24 inches of rain recorded at Easterwood Airport this month.

Another Saddle Creek resident told us her bill was six times higher than the previous month.

Tami Hons lives in the Bentwood neighborhood and says although her husband has been watering the yard more the increase in their water bill doesn’t add up.

“Our latest water bill was over $200 which is not typical. Our average bill is right around $80 to $90,” said Hons.

But she’s surprised it climbed that much.

“I can’t imagine it’s double the amount, actually it was more than double the amount so when I looked at historic records we paid that maybe two years ago,” said Hons

“I was told they are going to send somebody out. They are going to check the daily logs and tell us what happened,” said Tabler.

He said he’s unsure what happened in his case.

“Somewhere between their meters and their accounting and their billing somebody made a mistake,” he said.

Wellborn SUD has around 9,000 customers.

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