UPDATE: DPS cancels appointments at “many” driver license offices statewide until 2 p.m.

Published: Sep. 5, 2023 at 5:59 PM CDT|Updated: Sep. 6, 2023 at 10:42 AM CDT
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AUSTIN, Texas (KWTX) - The Texas Department of Public Safety (DPS) announced it has canceled driver’s license appointments at “many” offices statewide until 2 p.m. on Friday, Sept. 8, “due to the ongoing upgrade of the driver’s license system.”

The state agency has canceled all of its appointments since Wednesday, Sept. 6.

DPS said the upgrade is impacting all driver’s license services, including renewing or replacing a driver’s license or identification card, obtaining a driver record, and verifying eligibility.

All customers who made an appointment were notified of the cancellation through the email or phone number used when creating their appointment, DPS said.

DPS said it “continues working to identify the issue which is related to the driver license system update that took place over the Labor Day weekend” and its employees “are working to get it fixed as quickly as possible.”