Queen Theatre - Concessions Worker
At The Queen, we believe stories are the best way to bring people together. Movies are the stories we watch, but there’s more to it. The experience of going to the movies can become part of anyone’s story.
That’s the business we are in here at The Queen.
We are seeking high-performing, committed individuals to be a part of our team. If you are an “all-in” person, someone who understands the need to fuse accountability with inspiration, individuality with
dependability, then we want to know your story.
Come be a part of the next chapter of our story and apply for one of the positions below. Since we cross-train all employees, you’ll always have something fun and new to learn.
● Create a welcoming environment for Queen patrons by engaging customers with eye contact and a smiling face
● Sell soft drinks, beer and wine, packaged and/or bulk candies, popcorn, and other food items to theatre patrons
● Clean concession and/or restaurant equipment
● Clean, maintain, and stock the concession room
The Concession Worker may also be asked to double as the Ticket Booth worker or Usher, as staffing needs require, and, as a result, employee must be able to perform the essential job functions of those
TABC server certification course is required of all concessions workers to serve beer and wine.
Must be at least 18 years old to serve beer and wine.
Essential Job Responsibilities
● Greets patrons
● Uses appropriate selling techniques to maximize sales
● Provides fast and friendly service. The average transaction time should be no more than 60 seconds.
● Rings up the sale on a computer terminal, accepts payment, and makes change
● Responsible for cash balance and inventory balance at the end of each shift
● Prepares food
● Properly operates cooking, warming, and popping equipment
● Stocks concession supplies
● Cleans inside and outside of the concession stand, food service equipment, cooking equipment, and utensils
● Watches for safety or security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management.
● Checks the identification and verifies the legal age for purchase of alcoholic beverages
● Prepares, pours, and delivers alcoholic beverages to patrons
● Understands and complies with state laws and Queen Theatre policies with regard to alcohol service
● Notifies management of impaired patrons, and does not serve them alcoholic beverages.
● Performs other work-related duties as assigned by management staff
● Available to work afternoon or evening hours, weekends, and holidays
● Requires regular and consistent attendance
● Ability to communicate with all ages, genders, and personalities
● Ability to effectively and regularly converse in and comprehend in English
● Ability to stand for extended periods of time, and to be able to move quickly as the bulk of concession sales occur in the fifteen minutes before the start of a movie
● Requires the ability to occasionally lift and clean food service equipment
● Ability to move, carry, push and pull heavy bulk food products and containers from remote or separate storage areas. Sometimes this must be done quickly in order to keep shelves stocked.
● Requires the ability to reach at different levels
● Concession workers must be able to speak clearly
● Be able to hear or lip read adequately
● Have the manual dexterity to handle a variety of food products without spilling the contents, while accepting payment or making change
● Ability to obtain a health card or food handlers permit
● Complete TABC servers certification
● Must be at least 16 years of age
● Must be at least 18 years of age to serve beer and wine
● Strong verbal and interpersonal skills
● Accurate cash handling and math skills
Physical and Environmental Requirements:
● Frequent bending, kneeling, and lifting up to 50 lbs
● Frequent standing, walking and reaching around the theater
● Noise level may be moderate to high at time.
● Be able to work in a standing position for extended periods of time
● Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions