Position posted by

Created: May 21, 2018

Job Title:
Field Service Representative
Job Status:
Full Time
Job Category:
Midland, TX
Salary Type:
Not Specified
Job ID:
Julia Odeski
1331 Independence Ave
None Specified
None Specified

Job Description

Company Overview:
LiquidPower Specialty Products Inc. (LSPI) is the global leader in the science of drag reduction. In 2014 LSPI was acquired by Berkshire Hathaway, having previously been a wholly owned subsidiary of Phillips 66. LSPI provides flow improver solutions, delivering strategic value to its customers by maximizing the flow potential of pipelines while increasing their operational flexibility, capacity and economic performance. LSPI works with companies in more than 35 countries to solve pipeline flow needs, treating more than 12 million barrels of hydrocarbon liquids a day and providing customers with a total package solution that includes flow improver products and the right injection equipment. LSPI leading brands are LiquidPower™, ExtremePower® and RefinedPower™.

LSPI consistently recruits the best and brightest. Put your valuable skills to work and join us!

Job Summary:
Provide field support to LSPI’s North America customer base in all aspects of injection equipment and product management. Equipment management includes injection system installation and site start-up, customer training on routine and preventative maintenance, safe equipment operation, and troubleshooting. Product management includes monitoring of product history, usage, and condition, training on product storage, recirculation, handling, maintenance, spill and waste disposal procedures. These activities are to be conducted in a way that meets customer needs within the guidelines LSPI has identified so that the customer experiences a high degree of product and injection system quality and reliability. Travel is required 60% - 80% of the time.

***Candidate is required to currently live or relocate to the Midland/Odessa region of Texas. Relocation assistance available; Paid Overtime, paid mileage and monthly car allowance with position.
Serve as responsible customer team member for all field-related equipment issues, including scheduling and conducting installation and start-up of injection systems and for all field-related product management issues, including customer training on relevant issues and maintenance of customer product management database. Conducting training with customer field personnel on both routine and scheduled preventative equipment maintenance, proper equipment operation, safety practices, and providing updated training as required. Manage and maintain the product management database through regular customer site visits, phone calls, and enhance overall product reliability in field locations through active participation and training of all customer field personnel on proper handling, transloading, recirculation, waste and disposal procedures. Maintaining an accurate equipment skid log and location database. Act as primary contact for the supply of spare parts to customer locations. Provide effective and courteous customer service, technical support and troubleshooting via telephone and regular field visits to customer locations. Facilitate purchasing of necessary non-standard components and spare parts as required and assure compliance with appropriate company and department requirements. Support Sales in developing commercial relationships and customer account strategies. Provide input to ensure that product and injection systems meet customer needs in a way that enhances LSPI’s image in the market place.
Implement LSPI process objectives at customer field site locations. Maintain and improve Quality System procedures relating to field implementation of product and injection systems. Provide backup spare parts support and field site assistance to all other customers when appropriate and prudent to achieve cost reductions and enhance customer satisfaction. Other duties as assigned.

Required Skills & Competencies:
Knowledge of the pipeline and DRA industry and able to deal with customers in a professional and ethical manner. Knowledge of injection system technology with good “hands-on” mechanical and electrical power and control systems knowledge. Knowledge of product handling and maintenance technology and procedures. Demonstrated ability to manage a critical aspect of key customer offering. Willingness to travel and ability to work on the road. Troubleshoot mechanical and electrical problems and provide innovative solutions. Understanding of department requirements regarding purchasing and proper invoice coding. Good communication skills: oral, written (electronic). Ability to work with all levels of the organization; management to pipeline field personnel.

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