Position posted by Waggie Pet Zone

Created: Jan 6, 2020

Job Title:
Lead Receptionist
Job Status:
Full Time
Job Category:
1-3 Years
College Station
Salary Type:
Job ID:
Angela Horsley
3227 Rock Prairie Road West
None Specified

Job Description

Job Description
Waggie Pet Zone is a premier pet boarding, daycare, grooming, training and veterinary facility located in College Station, TX. We are currently interviewing for an enthusiastic Full-Time Receptionist/Customer Service representative. The ideal candidate would be looking for a long-term career in animal care and customer service.

Please download our application at

We require all applications to be submitted in person!

If you have superior customer service skills, love dogs and people and enjoy working in a fast-paced environment we encourage you to apply for our open position. All candidates will need to complete a working interview, background check, and drug screen as a condition of being offered employment. Dog behavior, care and handling, business procedures and job-specific software training will be provided.

Receptionist/Customer Service – Job Description

This position reports to the facility manager. Has responsibility for customer interaction, satisfaction and maintaining the health, safety and comfort of all of our 4-legged guests.

Primary duties will include:

Greet new clients (people and dogs) in a positive upbeat and friendly manner to instill confidence and trust that we provide a friendly, safe and professional environment for their dog.
Handle phone and email inquiries; accurately book reservation requests, provide facility tours and explain available services and activities. Must be detail-oriented!
Collect and enter information - utilize specialized computer software Check-in and check-out pets, create invoices and take customer payments
Develop and maintain positive customer relationships, gather and share important information about their pets. Brief pet parents on the dogs stay and how they interacted with their playmates.
Professionally document all customer interactions and complaints and follow-up as needed
Learn/follow our business processes and our policies including our employee handbook
Complete cleaning and housekeeping tasks and procedures as defined Perform opening and/or closing procedures including cash
Secondary duties may include:

Supervise staff as defined by your manager - supervisory experience preferred but not required
Record/report accurate info on the status, activities, and behavior of each pet. Communicate with all employees on matters affecting the needs, care and supervision of our clients
Animal care duties for boarding and daycare guests, including daily walks, feeding, medicating, cleaning and record keeping. Qualifications

Exceptional customer service skills with a minimum one-year experience dealing directly (in-person) with customers
Direct experience caring for dogs and animals or working in the pet industry is strongly preferred.
Must be willing to work a flexible schedule including evenings, weekends and holidays.
Must continually display a positive attitude and friendly disposition and have a passion for animal care. Must have high empathy for our pets, their parents and coworkers at all times
Excellent written and oral communication skills, and must have the ability to multitask. Well-organized, attentive, observant, and detailed oriented.
Must have a high level of competence in the use of computer programs such as word and excel.
Physically able to secure and handle all sized dogs and the associated physical tasks listed above.
Associates degree
Must have reliable transportation!
Job Type: Full-time

Salary: $11.00 to $13.00 /hour

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