New 'text-to-911' archiving program is introduced in the Brazos Valley

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BRYAN, Tex. (KBTX)- After adding additional communication tools to the 911 program back in 2015, the Brazos Valley Council of Governments recently updated to a more advanced software to capture and preserve text-to-911 communications.

"The new program is a simpler version of what we had before, but this one has a better translation when needed for investigations," said Anita Pitt, the Program Director.

According to Anita, the program transcribes 911 texts by putting the metadata, which includes the party number, date and time stamp, call taker name, message and what they responded to, in a format easy to read.

"It is very important to capture all of that information on our management information system," said Pitt.

After an opportunity to upgrade came about, Pitt was on board immediately.

"The main reason why I wanted to try it was our main goal is to, one day, be able to receive videos and photos via text-to-911. Adding this new program allows us to get one step closer," said Pitt.

Pitt also told News 3 that this program is rare to have, especially in smaller counties.

"We are lucky to be able to have the opportunity to use this program in four of our seven counties that we service," said Pitt.

The BVCOG plans on expanding this service to all seven of their service centers in the near future.